ZODE Core Transaction Flow Guide

Welcome to the ZODE Seller Platform! In this guide, we'll walk you through the most important stages for effectively managing your orders. Let’s dive in:

Order Query:

Understanding the Search Bar -

• o   Our platform offers helpful filters to help you efficiently search for orders based on specific criteria. Filters like:
  

Order number, status (unpaid, unshipped, shipped, completed, cancelled, locked), SKU code, supplier code, tracking number, order type, payment method, and order time.

---

Order Query:

Your Order List –

• Once you've defined your screening criteria, click the "Search" button to see a list of qualified orders. Orders are properly sorted in reverse chronological order, with the most recent orders at the top.

• You can customize the displayed orders using the various filters mentioned above.

•  Each order in the list includes key information such as the order number, status, order time, total amount, and customer information. To learn more about particular orders, click the "View" button in the Operation column.

Detailed view of each order, includes its status, tracking information, basic order details, product details with images, SKU codes, and pricing, as well as a breakdown of the order subtotal.

---

Order Operations:

Actions You Can Take –

1-Export Orders:

•   Exporting order data is simple with our platform. Simply navigate to the order screening conditions section and select the "Export" button to create an Excel file with your order information for local storage.

• You can choose the start and end dates for the orders you want to export. Remember that when exporting, you must first specify a date range.

---

2-Modify Freight Cost (Pre-payment only):

• Locate the "Modify Freight" button in the Operation column for the applicable unshipped order. In the pop-up window, modify the freight amount to the desired value and confirm.

---

3-Ship Orders:

• Begin the shipment process for unshipped orders. Click "Ship" in the Operation column, confirm shipment, and provide precise tracking information. Customers can view and print a shopping list immediately from their order information.

---

4-Splitting Orders:

-When an unshipped order consists of different products or parts that require separate treatment, sellers can easily split the transaction to ensure fast processing.

• ·        In the Operation column, select "Split" for the appropriate unshipped order.

• ·        In the split window, select which products will be shipped together. You can divide new orders further if necessary.

• ·        Each split order will be listed separately and labeled "Split" for easy identification.

---

5- Leave Remarks:

- Need to include the same note on multiple orders? Use the "Batch Remark" function at the bottom of the order list.

• ·        Choose "Add" to add notes to existing remarks, or "Override" to completely replace them.

---

Presale Orders:

• Our platform has a specific page for presale orders, allowing sellers to easily get personalised data on presale transactions.

• Use filters such as order number, SKU code, buyer's account number, and order time to find specific presale orders.

• For more detailed information, click “View” on any presale order.

---

Cancelled Orders:

-The Cancelled Order Query page offers sellers a full set of options for effectively managing canceled orders.

-You can allow automatic audit of canceled orders after 48 hours (this is disabled by default).

• The automatic audit applies only to canceled orders generated after shipment, not before.

• Remember that enabling this option only affects newly produced canceled orders.

-Cancelled Orders status breakdown:

• To be audited: Customer applies for a refund, your audit awaits.

• Approved: You agree to refund and approve the cancellation.

• Rejected: You reject the refund and reject the cancellation.

• To be refunded: Approved refunds & cancellations move to this status before being finalized.

• Refunded: Customer refunded successfully.

• Refund failed: Rejected refunds and cancellations move to this status.

---

Order Verification:

• Verify orders with the provided verification codes to verify accuracy and security.

• To follow order fulfillment and maintain a positive customer experience, simply check the verification status and details.